Leave the guessing out of your Paris luxury vacation rental! Comprehensive answers to your frequently asked questions. We answer your Paris vacation rental questions and help you out with any questions you may have about your trip to Paris.
What is the minimum length of stay required?
Most of the residences require 3 nights as the minimum stay. However some residences require longer minimum stays such as 7 nights up to 14 nights.
What types of payment do you accept?
For credit cards, payment can be made online via our secure invoicing tool. We accept all major credit cards including AMEX, MasterCard, VISA, Discover. We also accept payments via wire transfer and check.
What is your security deposit policy?
Unlike traditional rental agencies, we offer a low cost option to protect you from accidental damages. Our security deposit protection plan helps protect you from paying out of pocket for accidental damages. For a non-refundable nominal fee, this insurance product protects you and your guests up to $5000 in accidental damages.
*Please note the Marie Touchet Residence has additional security deposit requirements*
Are the apartments child friendly?
Most of the apartments happily welcome children. However there are select few that are not suitable for young children. If there is an age limit for an apartment, it will be noted in the apartment “home truths”. Many of the apartments contain delicate antiques and original artwork so we kindly ask that children are cautious around the apartment.
Are the apartments air-conditioned?
Air-conditioning is a rare feature in Paris. Even some of the most exclusive Paris hotels do not offer air-conditioning. While we do have some residences with partial and central air-conditioning, not all apartments have air-conditioning. Please be advised that air-conditioning in Paris is not ubiquitous with air-conditioning in the US. Meaning, while it will cool down the apartment, it will not reach chilling temperatures. Please note that many of the apartment buildings in Paris are old stone buildings and do a great deal in keeping the interiors cool.
What is the check in/check out policy?
Our standard check in time is 3 PM and our standard check out time is 10 AM. For earlier check in, if the apartment is vacant the morning of your arrival you will be able to check in earlier. If another guest is checking out the morning of your arrival, you can drop off your luggage at the apartment by 10 AM while the apartment is being cleaned and return to the apartment for formal check in at 3 PM.
For later check out, if there isn’t a guest checking in on the day of your departure, you can check out as late as 12 noon. All check in and check out times will be facilitated by your concierge and confirmed with the property manager.
Are there any hidden fees?
All rates include initial and final cleaning, personal meet & greet at check in, unlimited access to our concierge via phone and email, taxes, utilities, towels, linens, and unlimited WiFi, local calls from the apartment phone. Air beds and cribs are available for rental for an additional fee to accommodate extra guests when permissible.
What is your cancellation policy?
Once you book an apartment, all payments made to Paris Copia are NON refundable, NON transferable. We strongly encourage you to purchase trip cancellation insurance in the event of unforeseen circumstances that may require you to cancel or postpone your trip.
Do the apartments have WiFi, Cable, and a telephone?
All of our apartments include complementary high-speed WiFi. Telephones are in all apartments. Most apartments offer free calls to local lines and free calls to the US, Canada, Australia and several other countries. Please inquire with your reservationist for specifics. All apartments have at least 1 television and cable access. Please note that cable is local and most of the channels are in French. Most apartments have CNN or BBC which is in English.
How do I book an apartment?
It’s easy! First, either fill out a contact form, or call our agency and speak with the reservationist. We will spend as much time with you as needed to discuss our residences and services. Our reservationist has personally stayed in each property so we are able to tell you from first-hand experience all about the property and the surrounding neighborhood. Once you have selected a residence and the availability has been confirmed with the owner, we will send you detailed instructions on the next steps in order to complete your reservation. 50% payment is due at the time of booking and the balance is due 5 weeks before your check in date. If you are booking within 120 days of your arrival date, 100% payment is due at the time of booking.
I’ve booked an apartment, now what?
Congratulations! You just made a very wise investment! Once your booking is confirmed, you will receive the apartment arrival instructions which will contain pertinent information about the apartment including exact address, the apartment greeter contact info and more. You will also be connected with Rik Gitlin, your concierge, so that you can start organizing your trip and planning all of the exciting details! Before you depart, our reservationist will call you to go over a “departure checklist” to make sure you are all set for your trip and answer any last minute questions.
Can the refrigerator be stocked before our check in?
Absolutely. You can coordinate with Rik, your concierge, to have groceries pre-stocked in the apartment. A nominal cash fee in Euros paid to the property manager for their shopping time and reimbursement for the groceries would be due at check in.
Is smoking permitted in the apartments?
All of our apartments are strictly non-smoking.
How do I get the keys to the apartment?
All of our apartments are managed by a dedicated property manager who will personally meet you at the apartment on the day you arrrive. We ask for your arrival details so that the property manager can greet you at the precise time you are due to arrive at the apartment. The property manager will get you settled in to the apartment, show you how things work, answer your questions, give you with keys and leave you to enjoy your stay. Throughout your stay, if you have any issues or questions with the apartment, your property manager is your first point of contact to call to address the issue/answer your question.
Can I bring my small pet?
Unfortunately our apartments do not allow pets, regardless of how small or how well behaved your pet is. Out of respect for the next guest who may suffer from allergies, we strive to keep our residences pet-free.
What supplies do I need to bring?
All of our apartments come stocked with linens and towels. Additionally, all of the apartments are stocked with toilet paper, paper goods, soap, cleaning supplies, hair dryer, and a small start kit of toiletries. We recommend you bring your own beauty, styling and shower products. Please note that non European curling irons and straighteners used with an adapter will blow a fuse and/or damage the tool. Please inquire with your reservationist for alternative recommendations.
Am I able to cook in the kitchen?
Of course! And we encourage you to do so! All apartments have kitchens that are fully equipped with high end appliances and high quality cookware. Moreover there are plenty of plateware, glassware and utensils for your use.
Are your apartments located in safe areas?
Your safety is our utmost priority. All our residences are hand-picked not just for the quality of the interiors alone, but for the safety and popularity of the neighborhood. Our residences are located in safe buildings and safe neighborhoods. In general, Paris is a safe city and as with all metropolitan cities, it is always wise to be alert of your surroundings, especially in public areas.
Are your apartments located in central neighborhoods?
Absolutely. In fact, all of our apartments are located in arrondissements 1 thru 8 which are the most sought after neighborhoods in Paris. Furthermore, all of our apartments are hand-picked for their proximity to a metro station, restaurants, major sites, shopping and more.
Is housekeeping offered during my stay?
All apartments include initial and final cleaning. Some apartments include mid-week housekeeping services as part of the rental fee. Other apartments do not include mid-week housekeeping. If your apartment does not include mid-week housekeeping and you would like to arrange for this service, we can happily do so for a nominal fee. Please note housekeeping is only offered Monday through Friday and not on French National holidays.
Do you offer private roundtrip transportation from the airport to the apartment?
While this service is not included in the rate, it is certainly something that Rik, your concierge, can arrange for you. In fact, nearly all guests request this service and in our opinion, it is worth every penny to ensure a seamless and comfortable transport to the apartment.
1-888-715-2777 and speak with the Reservations Manager who would be happy to assist you!